Verizon Wireless

Availability
Service Requests
For More Information

Availability

Wireless Priority Service (WPS) is available throughout Verizon Wireless’ coverage area except where noted below. To view the Verizon Wireless coverage area go to the Verizon Wireless Coverage Locator, type in the zip code(s) for your operational area(s), and click on Display Map.

• WPS is not available in the following areas: Sacramento and northeastern California; western Colorado; Peoria, Illinois; South Bend and Evansville, Indiana; far western Kentucky; central and northern Nevada; North and South Carolina (is available in Charleston); southwestern and northeastern Oregon (is available in Portland); central Pennsylvania; southeastern Washington; and the southern third of Wyoming. Organizations that qualify for WPS should contact their local Verizon Wireless representative to clarify coverage in their operational area(s).
  
  
• Verizon Wireless has completed deployment of WPS Full Operational Capability Phase 2, which provides cellular voice calls with priority access to local radio channels when originating a WPS call or when terminating a WPS or GETS call. Phase 2 capability also provides priority treatment for WPS calls on an end-to-end basis through nearly 90% of the Public Switched Telephone Network (PSTN) and to any cellular phone that is served by any WPS-enabled network.
  
  
• Please note that when roaming, WPS functionality may be available on other CDMA WPS-enabled networks (i.e. Sprint PCS starting in 4th Quarter, 2007). WPS functionality is not available when roaming on CDMA networks that are not WPS enabled or in service areas not covered by intercarrier roaming agreements.
  

Service Requests

WPS is requested for Verizon Wireless users through the on-line GETS-WPS Information Delivery Service (G-WIDS). See the Program Information section on how to obtain a Point of Contact (POC) User ID and password to access G-WIDS.

The following information is needed to complete the on-line WPS service request for Verizon Wireless users:

• Each User’s 10 Digit Cellular Telephone Number
• The appropriate Verizon Wireless account number. Accounts may have one or more users. WPS charges will appear on this account.

Prior to service activation, a Verizon Wireless representative will contact the user’s billing contact for approval of WPS charges on their Verizon Wireless account. POCs are encouraged to advise the billing contact of each WPS service request. If Verizon Wireless is unable to confirm approval from the billing contact, the Priority Telecommunications Service Center will contact the POC.

Upon service activation an email is sent to the POC and user advising that WPS has been activated. Users should make a WPS test call when they are notified of service activation. If the user is unable to complete the test call they should call the user assistance number, located on the back of the GETS card. That number is 1-800-818-4387 or 1-703-818-4387.

For More Information

Please visit the Verizon Wireless WPS webpage, contact your Verizon Wireless account manager or call 1-877-262-2950.

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